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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joshua Garner

Joshua Garner

July 9, 2026

5  out of  5
rating by Joshua Garner
"I worked with Mitch and he is amazing! He didn't just seem like an agent but nore like a friend. He gave me a great price. Will definitely be going through Statefarm for future endeavors!"
We responded:
"Thank you for taking the time to leave such a great review, Joshua. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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lisa derke

June 30, 2026

5  out of  5
rating by lisa derke
"We have worked with this office for years and have had great customer service. Just added another policy with Mitch assisting us and received the same great service. Would highly recommend them if you’re looking for a local insurance agency."
We responded:
"Lisa thank you so much for your kind review. We certainly appreciate your business over the years!!"
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Robin McCutcheon

June 29, 2026

5  out of  5
rating by Robin McCutcheon
"Michael Thomasson was amazing! He saved me so much money on mine and my son’s car insurance! He was always available to answer questions quickly and researched to save me the most money! It was a pleasure working with him!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Lynchburg to know that you had such a wonderful experience with us here on State Farm Agent Rob Chapman’s Team!"
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Susanne Johnson

June 29, 2026

5  out of  5
rating by Susanne Johnson
"Michael did a great job explaining the policies and getting us an amazing rate for both our homeowners and auto insurance! The whole team there has fantastic service and always helps us out when we need it!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations!!"
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Lexi Porter

June 15, 2026

5  out of  5
rating by Lexi Porter
"Michael helped me so much! He went over my policy in detail and helped me save money!!! Love State Farm"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Rob Chapman’s Team! We deeply appreciate your kind words!"
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T C

June 12, 2026

5  out of  5
rating by T C
"Great customer service. Saved me a lot of money on my homeowners insurance."
We responded:
"Thanks for the review! We are grateful for your trust and business!"
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Jasmine Degenaer

May 29, 2026

5  out of  5
rating by Jasmine Degenaer
"I worked with Mitch on getting an auto policy for over a week, only because he was so patient and willing to work off of my schedule! He was available through text or call which was beneficial because I work in a call center and we were communicating in between my work calls via text.He was even extremely reassuring with the security of my information and made the transition so easy, he was even able to find me a rental policy to add on that was still within my budget! I’m local to Virginia Beach and wish this team was closer so I could visit them regularly because of the excellent service I received. Thank you!"
We responded:
"Jasmine, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience."
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Debbie Mathis

May 22, 2026

5  out of  5
rating by Debbie Mathis
"Michael responded so quickly to my online inquiry about renters insurance. Within 5 minutes he emailed me the quote. He was so nice and efficient."
We responded:
"Thank you for the amazing review, Debbie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Gregory Wyman

May 18, 2026

5  out of  5
rating by Gregory Wyman
"Michael, Rob and his team did a great job getting my daughter set up with renter's insurance. As a dad with a daughter far away at university it's nice to have trusted insurance team ready to help out if/when needed!"
We responded:
"Thank you so much for the 5-stars, Gregory! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Hannah Johnson

April 27, 2026

5  out of  5
rating by Hannah Johnson
"I got a renter insurance policy through Rob’s agency and they were friendly, professional and efficient answering any and all questions I had. Highly recommend!"
We responded:
"Thank you so much for the 5-star rating, Hannah! We deeply appreciate your support and are always here to help with any insurance questions or needs!"
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Aiden Brooks

April 14, 2026

5  out of  5
rating by Aiden Brooks
"Ver very helpful. Knows what he is doing and honest about it. Great service"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations!"
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Craig Thomasson

March 24, 2026

5  out of  5
rating by Craig Thomasson
"Honest, knowledgeable and saved me $$$"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations!"
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Shawna Martin

March 11, 2026

5  out of  5
rating by Shawna Martin
"I had so many questions about life insurance policies. They were all answered clearly. Mitchell McEntire was very informative and clear about all the information I needed."
We responded:
"Thank you for the positive review! We certainly appreciate you taking the time to share your experience! We look forward to taking care of all your insurance and financial needs. "
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Patricia Rollins

March 6, 2026

5  out of  5
rating by Patricia Rollins
"Mitch was very nice and professional with me and explained everything to me in good detail"
We responded:
"Thank you for the fantastic review, Patricia! We are always here to help with your insurance needs here in Lynchburg . "
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Garrett Toler

February 15, 2026

5  out of  5
rating by Garrett Toler
"Called and had questions about adding insurance. The person I spoke to was very helpful and solved my issue within a matter of minutes."
We responded:
"Garrett, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Rob Chapman’s Team is just a call or email away!"
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Amelia Cole

February 9, 2026

5  out of  5
rating by Amelia Cole
"I don’t really know much about cars or insurance and every time I called they were happy to give me explanations and not take advantage of my lack of knowledge. They reached out multiple times to figure out the best policy for me overall really great customer service!"
We responded:
"Amelia, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, please give us a call! Thank you so much for your business "
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Tyler Yeatts

February 2, 2026

5  out of  5
rating by Tyler Yeatts
"Very helpful with getting adorable policy"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Rob Chapman’s Team!"
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Tae Kim

January 28, 2026

5  out of  5
rating by Tae Kim
"Amazing People. Amazing Service.

Thanks a lot Mitch!!"
We responded:
"We appreciate your review, Tae. We are so happy that you had such a wonderful experience with State Farm Agent Rob Chapman’s Team here in Lynchburg!"
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Susan Thomasson

January 21, 2026

5  out of  5
rating by Susan Thomasson
"Michael Thomasson and the Rob Chapman State Farm Team saved us a great amount of money compared to our previous insurance company for auto and homeowners. Outstanding customer service when we needed it when our son had a car accident."
We responded:
"We are grateful for your 5-star review, Susan! Thanks for taking a moment to share your positive rating of State Farm Agent Rob Chapman’s Team here in Lynchburg !
"
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Matt Buzzelli

January 9, 2026

5  out of  5
rating by Matt Buzzelli
"Man oh man! If “like a good neighbor” was referring to anyone in particular it would be Mitch McEntire. This guy made the whole process easy, fast, and cost friendly. Highly recommend going here for your insurance needs!"
We responded:
"Matt, thank you so much for the great review! We certainly appreciate the opportunity to take care of your insurance and financial needs!"
Profile photo of Mohammad Islam

Mohammad Islam

January 8, 2026

5  out of  5
rating by Mohammad Islam
"Mitch provided some of the best service I have ever seen in this industry. Highly recommend going through him for your insurance needs."
We responded:
"Mohammed, thank you so much for the kind review! We look forward to taking care of your insurance needs!"
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Anthony Sahadi

January 5, 2026

5  out of  5
rating by Anthony Sahadi
"Amazing Experience is the operative phrase! Prompt, professional, and personable is how I would describe my agent Mitch! Thank you for insuring our family!"
We responded:
"Anthony, thank you so much for the kind review! We appreciate you allowing us to take care of your insurance needs "
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Crystal Baird

October 21, 2025

5  out of  5
rating by Crystal Baird
"Iam very impressed with this place! Everyone is very pleasant to deal with! Great prices!"
We responded:
"Crystal, thank you so much for taking the time leave us a positive review! Thank you for allowing us to take care of you!
Rob Chapman"
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Lyndsay D

October 9, 2025

5  out of  5
rating by Lyndsay D
"Working with this agency has been stellar. Calls answered right away and quotes given so quickly. The rates we received are outstanding. I was under the misguided impression that because it was State Farm and not a company known for "cheaper" prices, it would be a lot more. But the fact is, State Farm is more than competitive. Kudos to Mitch and Laura for making all my family's insurance needs a breeze to arrange. I am a very grateful customer."
We responded:
"Lyndsay, thank you so much for taking the time to express your experiences with our office. Thank you for allowing us to take care of your insurance needs ! Rob Chapman "
Profile photo of Hannah McKinnon

Hannah McKinnon

September 19, 2025

2  out of  5
rating by Hannah McKinnon
"Decently nice people but just not very helpful. State Farm as a company has also really increased prices"
We responded:
"Hannah. Would you please reach out to me personally at the office? I can’t seem to find record of you anywhere as a customer? Thank you. Rob Chapman"